September 6, 2007 - New Phone Numbers for the Developer Platform
When calling the Developer Platform to run an extension, please note that the phone numbers have been changed.
The new phone numbers are:
- +1 905-305-0293 (this was previously +1 416-736-9731)
- +1 905-305-0410 (this was previously +1 416-736-6779)
February 26, 2007 - New Daylight Savings Time 2007
Please note that the dates for Daylight Savings Time (DST) are changing in 2007, starting March 11.
For details, please see the DST Product Advisory (available on the Newsletters/Advisories page). Note that you must be logged in to access this page. March 30, 2006 - The VoiceGenie Support Newsletter is available
The 4th edition of the VoiceGenie Support Newsletter is now available!
Please see http://support.voicegenie.com/newsletters.php. Note that you must be logged in to access this page. December 31, 2005 - The VoiceGenie Support Newsletter is available
The 3rd edition of the VoiceGenie Support Newsletter is now available!
Please see http://support.voicegenie.com/newsletters.php. Note that you must be logged in to access this page. September 1, 2005 - September Support News
June 6, 2005 - The VoiceGenie Support Newsletter is available
The initial edition of the VoiceGenie Support Newsletter is now available!
Please see http://support.voicegenie.com/newsletters.php. Note that you must be logged in to access this page. April 14, 2005 - Developer Platforms running VoiceGenie 7 GA
The Developer Platforms have been updated with VoiceGenie 7 GA. March 17, 2005 - Developer Platforms running VoiceGenie 7 Beta
The Developer Platforms have been updated with VoiceGenie 7 Beta. February 17, 2005 - VoiceGenie Product End-of-Life Policy
Please review VoiceGenie's Product End-of-Life Policy (February 2005). July 16, 2004 - New VoiceGenie Customer Newsgroup
The new VoiceGenie customer newsgroup allows VoiceGenie customers to join in discussions with other customers. June 10, 2004 - Additional VoiceGenie Customer Support Number
VoiceGenie is pleased to announce a new, toll-free, phone number for its Customer Support Desk, to better serve the needs of our customers located outside of the Toronto area. February 23, 2004 - New VoiceGenie Customer Support Services
VoiceGenie is pleased to announce additions to its Support offering to better serve the needs of our customers located outside of The Americas.
The hours of availability are 9:30am - 7:30pm Central European Time (GMT + 1). For complete details, including new e-mail address and new phone number, please click here. November 7, 2003 - VoiceGenie Customer Support Changes Hours
The VoiceGenie Customer Support Desk hours are being changed. Call to receive help from live support personnel:
- 8:30am to 5:30pm EST, Monday to Friday (excluding statutory holidays)
April 17, 2003 - Application Staging Network Has Been Upgraded
The Application Staging Network has been upgraded to v5.9.1, the currently shipping version (the latest General Availability release, fully tested and certified by VoiceGenie Quality Assurance). February 25, 2003 - New Application Staging Network
For customers who are interested in using the currently shipping version of the VoiceGenie platform, VoiceGenie now provides use of the currently shipping version of their platform (ie. the latest General Availability release, fully tested and certified by VoiceGenie Quality Assurance) for running select customer applications with either Nuance or SpeechWorks speech recognition. April 8, 2002 - GenieSupport Goes Live
The VoiceGenie support website - GenieSupport - provides help for VoiceGenie's customers, both from documentation, and from live Customer Support personnel. The site provides:
- FAQ
- a knowledge base
- all release notes and errata
- forums
- a form to contact the VoiceGenie Customer Support Desk
- downloads for upgrading
- and more...
Go to support.voicegenie.com.April 1, 2002 - VoiceGenie Customer Support Extends Hours
The VoiceGenie Customer Support Desk hours are being extended. Call to receive help from live support personnel:
- 6am to 7pm EST, Monday to Friday (excluding statutory holidays)
The old hours were 9am to 5pm EST.March 8, 2002 - VoiceGenie announces Release 5.2.1 of their VoiceXML Gateway
The VoiceXML 5.2.1 Release includes:
- NIST format audio support
- new audio control capability
- more detailed error messages
- other new features
- plus many bug fixes
February 6, 2002 - The VoiceGenie Customer Support Line is Open
The VoiceGenie Customer Support line is now open. Call to speak to support personnel, or to leave a message during off hours.
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